ORDERS, SHIPPING & RETURNS
ORDERS
CAN I CHANGE MY DELIVERY ADDRESS?
Please note that we cant guarantee any changes to your address once an order has been placed. If you need assistance, please email us at info@cloudcoat.co.uk. Thank you for your understanding.
CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive a tracking link sent directly to your email. This will allow you to easily monitor the status of your shipment and stay updated on its delivery progress. Thank you for shopping with us!
WHAT CAN I DO IF I MISS MY DELIVERY?
If you've missed your delivery, the courier will reach out to you to rearrange a new delivery date. Please keep an eye on messages for further instructions. Thank you for your understanding!
SHIPPING
WHAT COUNTRIES DO YOU SHIP TOO ?
We currently ship exclusively to the UK, but we are excited to announce that we can't wait to expand our delivery options in the future! Stay tuned for updates as we work towards bringing our products to more locations. Thank you for your support!
WHAT ARE YOUR SHIPPING COST?
Shipping costs vary depending on whether you choose next-day or standard delivery. Next-day shipping will incur a higher fee, while standard delivery is more cost-effective. Please select the option that best suits your needs for a smooth shopping experience.
RETURNS
CAN I RETURN MY ORDER?
Our policy states that, due to the nature of this product, we are unable to accept returns. We appreciate your understanding and are here to assist you with any questions you may have. Thank you for your support!